I previously spent six years working in the BPO sector as a telco and healthcare account manager and appointment setter. I have also managed e-commerce accounts as a virtual assistant. I was given responsibility for email support for placing, cancelling, tracking, and issuing refunds for orders. I also managed a Facebook page as a social media manager.
Cebu Institute of Technology University
Assist Customer regarding their phone service such as phone connection issues, phone setting issues and billing.
placing orders
cancellation of orders
refunds and disputes
modify orders
outbound call to verify order information.
placing orders
cancellation of orders
refunds and disputes
modify orders
outbound call to verify order information.
*To answer queries about their mobile, landline, and
cable bills.
*To offer products based on their needs.
*Providing recommendations.
Providing timely and accurate operational support to Merchants selling on the Amazon platform and to assist on their product listing and provide product inventory.
*Gathering customerβs information and pre-qualify based on
their information.
*Setting up appointment to the customer by providing the
address and time of the appointment.
*Providing the HMO coverage and requirements.
Providing email support to clients of the business, resolving customer difficulties, and promoting products and services
give accurate and efficient information about the products and services, respond to inquiries, and handle any new issues
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.
