2010
Bachelor of Science in Nursing
Ateneo de Davao University
More Info About Me
From my previous work experiences, I've learned a lot about upholding the values of responsibility, accountability and professionalism. With these experiences, my aim is to help future clients grow their businesses through my expertise. My passion to learn new things everyday never ceases to exist, and I want to explore more opportunities outside of my previous experiences.
Strengths:
Able to manage work pressure and time
Knows how to prioritize urgent projects and meet deadlines
Critical thinking and analytical skills
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2021
-
2022
Awesome OS
(Quality Assurance Specialist)
- Responsible for streamlining quality of communications across all team members
- In-house counterpart of onshore team in San Mateo, CA
- Recaps, analyzes and communicates QA trends to managers and supervisors
2019
-
2021
Awesome OS
(Customer Support Supervisor)
- Became the first point of contact for escalations for customer service agents
- Monitored agents' performance and provided coaching for improvement
- Led training sessions for new hires on company procedures and policies
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products & services by developing copy for websites, social media, marketing materials.