Undergraduate
Marketing Management
University of the East
More Info About Me
A virtual professional who has over 7 years of experience giving high-quality service to various
call center companies.
I'm best at communicating with people confidently and professionally and am an experienced Quality Assurance Specialist. Eager to learn, be trained, and use any new tools.
My knowledge, experience, and skills will help your company, and I hope we can work
together and continue to be of value to the company.
My Skills and Competencies
Social Media Management
Data Entry
Content Creator
Technical SEO
Certificates
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My Experience and Education
2022
-
2022
Canada Tax Reviews
(Virtual Assistant (Case Manager))
Doing collection calls to the clients.
Email management
Negotiations and debt settlement.
Keep detailed records of all clients communications, payment plans that clients have agreed to, and amounts paid via phone, email and text.
2020
-
2022
Telus International
(Chat Support)
Assist customers in their account modification.
Provide adjustments in their payments.
Provide immediate assistance to escalation concerns.
2019
-
2020
Alorica Philippines
(Technical Support Representative)
Install and perform minor repairs to hardware, software, or peripheral equipment.
Endorsement of hardware that needs repair if beyond a quick fix.
Update customers via email or telephone to ticket status.
2017
-
2019
RKG Trading
(Admin. Assistant)
Conduct data entry, daily sales report, and monthly sales report.
Maintains and updates filing, inventory, and database systems, either manually or using a computer.
Purchase and monitor supplies and miscellaneous items
Respond to requests and inquiries
2014
-
2017
Convergys
(Quality Assurance Specialist (December 2014 - October 2017))
-Ensure accurate data entry and ensure they comply with the process in accordance with the client.
-Provide assessment feedback to the agents.
-Monitors tools and software utilization.
-Conduct quality audits and provide feedback to managers.
-Provide training, coaching, and mentoring to both new hires and experienced associates.
-Attend and manage calibrations with operations teams and the client.
-Document processes and identify areas for improvement.
2014
-
2014
Convergys
(Customer Support Specialist (June 2014 - December 2014))
-Resolving complaints or concerns regarding their postpaid plan.
-Provide recommendations to customers in order to upsell them different products and services.
-Take relevant notes on all calls for future use and enter them into the database
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
SEO
Search Engine Works, Ranking websites, On- page SEO and OFF page SEO, Content writer, URL structuring, Title tags and Me