2014
Bachelor of Science in Business Administration Major in Marketing Management
Colegio ng Lungsod ng Batangas
More Info About Me
A professional virtual assistant with six years of customer service expertise working for a US-based telecommunications company. Competent in addressing customers' concerns. A person who is highly organized, detail-oriented, fast learner, and highly motivated. Excellent communicator with clients, my immediate supervisor, and the management of the business. I want to demonstrate my skills and carry out the responsibilities of a virtual assistant to support the operations of your business.
My Skills and Competencies
Customer Service
Sales
Marketing
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2020
-
2022
Teleperformance
(Order Support)
Responsible for order fulfillment.
Responsible for providing resolution for order issues.
Responsible for submitting a refund request to finance.
Responsible for placing replacement orders.
Responsible for submitting claims to shipping companies.
2017
-
2020
Teleperformance
(Technical Support Representative)
Perform advanced troubleshooting.
Assist customers in placing their orders.
Responsible for creating and submitting cases for order issues.
2016
-
2017
Teleperformance
(Customer Service Representative)
Responsible for answering inquiries about account information, products and services, and online promotion.
Assist customers in availing of plans and/or services, and process their payments.
Assist customers in activating their phones.
Perform basic troubleshooting.
2013
-
2016
Society Glass and Gabriel Builders Inc.
(Office Clerk)
Responsible for answering inquiries through phone calls and emails.
Assisting walk-in customers.
Responsible for recording daily expenses, and sales in Quickbooks.
Responsible for billing and collection.
Handles inbound and outbound logistics, project monitoring, and inventory of materials.
Creating brochures and pamphlets as ads for the company.
2020
-
2022
Teleperfomance
(Wireless Resolution Team)
Review tickets for service and refund issues.
Process Improvement
2022
-
2024
NANO HEARING TECH OPCO, LLC.,
(Customer Support & Retention Specialist)
Responsible for assisting customer with placing an order.
Providing updates of customer's order status, return, and refund request.
Save the sale.
Troubleshooting the device.
Assist the customer with their warranty claim.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.