2018
BS Avionics Technology
PATTS College of Aeronautics
More Info About Me
Hi my name is Ralph, and I'm an aspiring virtual assistant. I'm passionate about helping businesses and individuals with their administrative tasks, so that they can focus on their core tasks. I'm dedicated to providing exceptional customer service, and I take pride in my ability to quickly learn new skills. I'm also highly organized and detail-oriented, which helps me to stay on top of tasks and complete them in a timely manner. With my experience in customer service and administration, I'm confident that I can help your business or organization reach its goals.
My Skills and Competencies
Amazon Virtual Assistant
Social Media Management
Graphic Designer
Data Entry
Certificates
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My Experience and Education
2022
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2023
DXC Technology
(IT Service Desk)
Provide outrageous client service using a combination of effective communication and troubleshooting skills to resolve client issues and fulfill requests, both over the phone and desk side.
2020
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2022
Concentrix
(Customer Service Representative)
Supports customers by providing helpful information, answering questions, and responding to complaints
2018
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2019
Concentrix
(Technical Support Representative)
Identifies, investigates, and resolves users problems with computer software and hardware. Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns
My Services
Amazon Virtual Assistant
Primary responsibility is to research and identify profitable products to sell on Amazon.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.