2011
BSBA Marketing Management
La Consolacion College - Pasig
More Info About Me
Ralph Santana is a highly skilled professional with over a decade of experience in workforce analytics, quality assurance, and automation. His expertise in advanced MS Excel, VBA automation, and innovative data transformation projects has earned him recognition as a WeInnovate Champion and multiple A-List honoree.
On his personal life, Ralph has been married for almost six years and is the proud father of one child. Most of his interest are traveling and cooking.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2013
-
2025
Accenture Inc
(Workforce Analyst)
Responsible for analyzing and interpreting data related to staffing, scheduling, and employee performance. They help organizations optimize workforce operations, improve efficiency, and enhance customer satisfaction. Their role often involves forecasting staffing needs, monitoring attendance, and generating reports to support decision-making.
2011
-
2013
Smart Communications
(Collections Agent)
Recovers overdue payments by contacting debtors, negotiating payment plans, maintaining records, and ensuring compliance with regulations.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.