2020
Bachelor of Science in Information Technology
Negros Oriental State University
More Info About Me
I am a dedicated person with 3 years of experience in customer service. I am flexible and can adopt quickly. I don't have problems working on a team and very patient as well. I have a wide range of experience in retaining customers. I am confident that the experience and abilities I have learnt will enable me to become a good Virtual Assistant.
My Skills and Competencies
Retention Specialist
Appointment Setter
Social Media Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2022
JEMS Solutions
(Appointment Setter)
Doing outbound calls to prospective clients. Ensure each prospective client and potential customer has a positive experience with our company. Develop and distribute reports of each day’s appointments and properly explain the products and services to prospective customers when making appointments.
2021
-
2022
Qualfon
(Retentions Specialist)
Identity and device protection. Monitoring member's social number, credit card, bank account and also their devices.
We mainly prevent member's from cancelling their account. Providing Empathy, Assurance, Resolution, and Sympathy all the time.
2021
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2021
Vortex
(TSR)
Sales Representative for Medicare. Taking inbound calls and providing products and benefits about Medicare.
2019
-
2021
Qualfon
(CSR)
Handling as a tech support for multiple phone service provider in the US. I was transferred to the onboarding department so we mainly transfer numbers from multiple service provider.
My Services
Appointment Setter
Ensure each prospective client and potential customer has a positive experience with our company.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.