Blank Year
Bachelor of Science in Customs Administration
PMA
More Info About Me
A passionate customer service representative with 10+ years of experience. Account management, technical, sales, an appointment setter and digital designing were my roles.
With all those experiences, I was part of an escalation team that handles higher difficulty of situation in customer service. Also, being an intern of Workforce management for 6 months which is all about handling the schedules, staffing and do regular reports to my superior.
Seeking a Virtual Assistant role to pursue my passion for developing my customer service skills
and at the same time, serving a client and provide big contribution to help their business grow.
My Skills and Competencies
Social Media Manager
Data Entry
Content Creator
Certificates
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My Experience and Education
2013
-
2014
Telus Philippines
(Sales Representative)
Takes mostly inbound calls and minimal outbound for sales. Selling computer peripherals.
2016
-
2022
Cimpress Vista
(Customer Service and Design Consultant)
Handing contacts via phone, email, and chat.
For designing, I use the company's web designing tool and GIMP for editing print products such as business cards, t-shirts, marketing materials, etc.
2016
-
2016
Realpage Philippines
(Marketing Specialist - Real Estate)
-Provided information regarding house listings. Handled inbound calls to prospect clients and
-Assisted on scheduling to show homes to prospective buyers
2009
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2013
Sitel Philippines
(Customer Service Representative and Escalation/Retention)
Assisting customers through billing and technical support.
Supporting telecommunications account where I assist, phone, internet, and cable/satellite service.
I also handled escalation concerns where escalated issues needs to be addressed further.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.