2027
Bachelor in Business Administration Major in Marketing Management
Polytechnic University of the Philippines
More Info About Me
Versatile virtual assistant with four years of experience, skilled in various roles such as customer service, technical support, real estate VA, social media manager, and e-commerce VA. Adept at handling client relationships, generating leads, and running effective social media campaigns. A jack of all trades, master of none, but capable of tackling a wide range of tasks with proficiency.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Amazon VA
Cold Calling
Lead Generation
Customer Service
Certificates
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My Experience and Education
2023
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2024
Terona B.V.
(eCommerce VA)
- (US and EU Marketplace Management) Handled multiple stores across Amazon, Bol, Kaufland, Octopia, and ManoMano in the US and EU (Germany, France, Italy, Spain, Netherlands, UK). Created weekly sales reports, attended meetings, and provided insights and suggestions for sales and engagement improvement.
- (PPC Ads Campaign Management) Managed PPC ads campaigns, created listings, and generated leads for product testing to enhance market presence and drive sales.
2021
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2023
Freelancing
(Virtual Assistant)
- (Social Media Manager) Created posts and content, managed organic and paid reach, and generated leads to boost sales and market products. Developed and executed promotions to increase brand visibility.
- (Real Estate Virtual Assistant) Managed properties for a short period but focused primarily on lead generation and cold calling. Communicated directly with clients, buyers, sellers, and renters to facilitate real estate transactions.
2020
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2022
Concentrix
(CSR / TSR)
- (Macy's, UberEats) Communicated directly with clients and store owners via calls, emails, chats, and tickets for retail and food delivery businesses, achieving high satisfaction rates and efficiently resolving issues.
- (Pearson, AT&T) Assisted students, librarians, and professors with account troubleshooting, e-books, online vouchers, subscriptions, and sales. Provided technical support and customer service for mobile plans, promotions, and new devices.
My Services
Amazon VA
Maximize sales, elevate service! Expert in logistics, customer care, and marketing for your e-commerce success.
Lead Generation / Email Marketing
High-quality leads, engaging email campaigns that yield results.
Real Estate Cold Calling
Seasoned expert in real estate cold calling, dedicated to driving success.
Customer Service
Delivering exceptional support, our focus is on building unwavering trust and loyalty.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Graphic Design
Crafting visually stunning graphics to enhance and solidify your brand's identity.