2010
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION (MAJOR IN ACCOUNTING)
HOLY ANGEL UNIVERSITY
More Info About Me
A dedicated and results driven Billing and Provisioning Specialist with 11 years of extensive experience
Skilled in daily reporting, task delegation, data handling, and establishing team objectives
Demonstrates outstanding collaborative and interpersonal abilities, promoting effective teamwork and communications
Proven ability to streamline operations, reduce discrepancies, and enhance overall productivity
Strong analytical skills and attention to details, coupled with a commitment to maintain high standards of quality and compliance
My Skills and Competencies
Content Writing
Billing
Collections
Data Entry
Certificates
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My Experience and Education
2013
-
2014
Acquire BPO
(DATA ENTRY | BILLING | PROVISIONING)
Answered customers’ inquiries through email within the agreed service level
timelines
Investigated complaints, billing errors, system issues, and invoice discrepancies
Processed service orders such as_ activations and cancellations
Updated accounts, initiated billing, processed invoices, balance transfers, and refunds
Provided support to the front office positions
Calculated rates, charges, and discounts applied on bills
Generated productivity reports, system updates, and gave recommendations to managers
Entered data into the system after complete validation
Produced invoices for customers in a timely manner based on their bill cycles
Switched accounts whose billing rights have already been acquired
Communicated with customers with complex accounts
Verified price plan codes in the national database
Manual validation of sales that have been red-flagged by the system
Monitored and updated the installation, maintenance, and repair of electricity and gas
networks
Ensured compliance with safety, quality, environmental standards, and government
regulations
Observed daily billing trends, system discrepancies, and tracked each tasks progress
Conducted peer-to-peer feedback sessions to calibrate each member with the latest updates
Ensured organization’s financial health is maintained
Coordinated with distributors to further verify pending or unresolved tickets
2012
-
2013
ANZ Global Services and Operations
(Collections Specialist)
• Resolve collection issues by making payment arrangements over the phone
• Advise customers of the commercial and personal financial services corresponding to their
needs
• Collection of overdue amounts on delinquent accounts
• Ensure credit policies and procedures are followed according to established guidelines and
applicable
legislations
2011
-
2012
TELEPHILIPPINES Incorporated
(Technical Support Representative)
• Manage and maintain all computer systems and databases
• Diagnose and resolve technical problems encountered by users
• Provide advice and training to users in response to identified difficulties
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.