2008
Bachelor of Science in Nursing
University of the Philippines Manila
More Info About Me
I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using my own initiative. I am able to work well under pressure and adhere to strict deadlines.
My Skills and Competencies
Social Media Management
SEO Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2015
-
2022
Alorica Teleservices Inc.
(Quality Assurance Analyst)
To Maintain and develop internal support and call center quality standards; Review a subset of support agents’ conversations (calls, emails, chat, etc); Assess support interactions based on internal standards; Accompany evaluations with meaningful and constructive feedback; Discuss and explain feedback with agents in regular meetings; Analyze all customer service metrics and how the support team’s performance affects those KPIs; Create strategies to improve support KPIs; Help agents improve their performance with specific instructions and constant support; Map the need for training and onboarding programs and initiate these projects; Monitor customer service performance on the agent and team level; Create reports that reflect support performance; Report support team’s performance to higher-ups; Participate in calibration sessions to maintain consistency in internal evaluations; Contribute to the team culture in a positive manner.
2022
-
2022
Empire E-commerce
(Customer Service Manager)
-A key responsibility of a manager is leading their team. ...
-Training employees. ...
-Making decisions. ...
-Managing conflicts. ...
-Managing their department's budget. ...
-Conducting performance reviews. ...
2012
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2015
Faith Skin Derma and Pediatric Clinic
(Registered Nurse)
- Maintaining accurate, complete health care records and reports.
- Administering medications to patients and monitoring them for side effects and reactions.
- Prescribing assistive medical devices and related treatments.
- Recording patient vital signs and medical information.
- Ordering medical diagnostic and clinical tests.
- Monitoring, reporting, and recording symptoms or changes in patient conditions.
- Administering non-intravenous medications.
- Assessing, implementing, planning, or evaluating patient nursing care plans by working with healthcare team members.
- Modifying patient health treatment plans as indicated by patient conditions and responses.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.