2019
Masters in Business Administration
University of Cebu
More Info About Me
Raffy Dave is well-experienced in handling customers based in the United States. He had worked for 4 years in the BPO industry and is now working from home permanently. His interest in working online sparked during the height of the pandemic. He then worked in different niches, like an appointment setting, and became a business development representative. In 2021, he worked in an online call center setup and got promoted in less than 2 months as an Account Assistant, then later appointed and promoted to work as an Account Supervisor.
Every day, he loves working directly with a group of amazing clients, discussing the points of opportunities or challenges that they can work on together to improve the services offered. He believes that providing excellent service can make the clients feel valued, which he thinks they rightfully deserve.
My Skills and Competencies
Social Media Management
SEO Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2022
YoCierge Inc.
(Account Supervisor)
Client emails support, provide order status, handling team members, client weekly meeting, create/add orders
2021
-
2021
Financial Education
(Appointment Setter/ Business Development Representative)
Use all personal social media accounts to look for a potential client, interview the client and provide overview about the products.
2016
-
2020
SYKES Asia Inc.
(CSR/Quality Assurance Analyst)
Phone Support, Email and Chat Support, provide coaching to agents, direct contact with the clients for any issues
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.