Hey I am Rafael Josaiah

More Info About Me

I am a proficient Virtual Assistant.

I have years of experience with proven organizational, communication, editing, and planning skills. I have experience in data entry, social media management, website content administration, international client communications via phone and email, and various personal assistance jobs.

My main goal is to help you manage your business or workday by providing remote assistance services. Let me do all the work and deliver high-quality results as well as developing long-term client relationship.

Rafael Josaiah De Pano Austria
Bulacan, Philippines
rjaustriadp@gmail.com
Freelancer
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My Skills and Competencies

Social Media Management
Graphic Designer
Data Entry
Engagement

Certificates

GVA
AWS

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2006
Primary Education

IUF Montessori School

2006-2010
Secondary Education

Jesus is Lord Colleges Foundation

2018
Bachelor of Science in Information Technology

STI College Meycauayan

January 2015 - April 2016
Convergys
(Customer Service Representative)

As a Customer Service Specialist, I am responsible for providing outstanding service to our customers by giving timely resolutions to their queries.

We correspond with our customers through inbound calls regarding transactions on their accounts such as payments, billing, charges, troubleshooting, technician dispatches and other issues. Ensure customer satisfaction and provide professional customer support.

Deliver on KPIs and targets relating to customer excellence, responsiveness, quality, and call handling.

20218 - 2018
Sykes
(Frontend Developer)

Build web applications with web development best practices.
Translate Application Design into Front-end code with HTML, CSS, and JavaScript using the modern responsive and cross-browser website.

Refine specifications and requirements based on technical requirements or Web Design.

2019 - 2022
Topdata Global IT Solutions
(Technical Support Representative)

Handled complete VPN assistance for customers. Resolve VPN configuration issues and assist customers in resolving them via email and live chat assistance.

Configured the VPN on Routers, Pfsense, Raspberry Pi, Linux, Windows/Mac computers, Smart TVs, Mobile phones, and other VPN capable devices.

Pre-sale enquiries, billing questions, technical support, and other VPN-related questions were all answered.

Deliver on KPIs and targets relating to customer excellence, responsiveness, quality, and chat/email handling.

By resolving day-to-day concerns, I was able to ensure customer satisfaction.

2021 - 2022
Pwrhauz Ministries Inc.
(Social Media Manager and Graphic Designer)

Helping promote the ministry’s services through the posting of videos, photos, infographics or text posts on social media platforms.

Analyzing the Ministry’s digital marketing strategy and social media strategy, identifying strategic flaws, and recommending improvements. Social media strategies must be planned in advance. Analyse audience preferences and current web trends.

Collaborate with the Media Team to develop interesting text, image, and video content.

Monitor messages and comments and respond as needed.

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Maintains database by inserting new and updated customer and account information. Processes client documents.

Content Writing

Promote companies' products and services by developing copy for websites, social media, marketing materials.


Works

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Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Bulacan,
Philippines
Email :
rjaustriadp@gmail.com


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