Hey I am Raena

More Info About Me

Hello, my name is Raena and I’m 33 years old. I am a single mom of a teenager son. I am fun and friendly. I like travelling, taking pictures and hanging out with my friends.

I was a former call center agent for the past 7 years as a customer service representative. I have worked with different accounts handling email support, inbound, and outbound calls. I'm also proficient in using GSuite, Outlook, and Zendesk.

Raena Rhea B. Ricafrente
Bulacan, Philippines
Freelancer
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My Skills and Competencies

Social Media Management
Graphic Designer
Data Entry
Content Creator

Certificates

GVA

My Experience and Education

  • EXPERIENCE
  • EDUCATION
Blank Year
Bachelor of Science in Radiologic Technology

La Consolacion University of the Philippines

2018 - 2022
Open Access Bpo
(CSR ( backoffice))

Provide assistance to customers via email. My role includes solving customer issues, promoting products and services, maintaining their job knowledge, troubleshooting, escalating to supervisors, and sending reports.

2017 - 2018
Convergys
(CSR (inbound and outbound))

My role involves assisting customers with queries or offering deals on financial products such as balance transfers, loans, rewards and others. Other duties include processing payments and replacing lost cards.

2015 - 2016
Expert Global Solutions (Alorica)
(CSR (inbound and outbound))

My role involves assisting customers with queries or offering deals on financial products such as balance transfers, loans, rewards and others. Other duties include processing payments and replacing lost cards.

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Bulacan,
Philippines


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