Bachelor of Science in Radiologic Technology
La Consolacion University of the Philippines
Hello, my name is Raena and I’m 33 years old. I am a single mom of a teenager son. I am fun and friendly. I like travelling, taking pictures and hanging out with my friends.
I was a former call center agent for the past 7 years as a customer service representative. I have worked with different accounts handling email support, inbound, and outbound calls. I'm also proficient in using GSuite, Outlook, and Zendesk.
La Consolacion University of the Philippines
Provide assistance to customers via email. My role includes solving customer issues, promoting products and services, maintaining their job knowledge, troubleshooting, escalating to supervisors, and sending reports.
My role involves assisting customers with queries or offering deals on financial products such as balance transfers, loans, rewards and others. Other duties include processing payments and replacing lost cards.
My role involves assisting customers with queries or offering deals on financial products such as balance transfers, loans, rewards and others. Other duties include processing payments and replacing lost cards.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.