Elemental Eyecare Optometry, Jersey City, NJ
(Optometry Technician)
• Accepted and processed customers' cash, credit card, and check payments while verifying their legitimacy.
• Acknowledged customer concerns and worked swiftly and effectively to address such concerns.
• Assisted clients in understanding available alternatives and aided in selecting suitable service plans for requirements.
• Delivered a warm welcome to patrons and assisted clients in every way possible to ensure operational efficiency.
• Providing correct information when filing medical and vision insurance claims ensures a seamless business process.
Citilight Optometry, Jersey City, NJ
(Optometry Technician)
• Followed up on unpaid insurance claims, outstanding customer balances, and other financial discrepancies.
• Maintained detailed knowledge of eyeglass frames, contact lens types, and eye care solutions.
• Scheduled examinations, contact lens fittings, optical dispensing appointments, and other procedures.
• Assisted shoppers with selecting eyeglasses and contact lenses and recommending appropriate frames and lens types.
• Handled an average of 50 high-volume incoming calls daily to manage escalated customer concerns such as late fines, early collections, payment overrides, and appointment scheduling for patients and consumers.