2012
BSIT
AMA Computer College
More Info About Me
I am an experienced customer service and sales associate with strong communication skills and problem-solving abilities. Now seeking a challenging but rewarding role in a position where I can use my interpersonal skills to provide the highest level of support as a General Virtual Assistant.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2022
Majorel Philippines Corp (Formerly Arvato Bertelsmann)
(Technical Chat Support)
Troubleshooting technical issues
Communicate clearly and effectively to quickly resolve issues and ensure customer satisfaction
Understanding and striving to meet or exceed metrics while providing excellent customer service
2017
-
2020
iQor Philippines Inc.
(Customer Service Representative (Voice and Non-voice Sprint Account))
Discuss billing issues and disputes with customers
Performs advanced troubleshooting steps to resolve issues
Part of the international support team
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Technical Chat Support
Respond to customer questions quickly and effectively.