Hi! I'm Rachel, your dedicated and enthusiastic virtual assistant, ready to help you achieve your business goals.
My 3 years in customer service honed my communication and client management skills, while my 8 years in HR provided me with expertise in organization, record-keeping, and process improvement—all essential for providing top-notch virtual assistance.
My proficiency in administrative and digital tools like Asana, Google Workspace, and Microsoft Office Suite allows me to streamline your workflows, maximizing efficiency and saving you time and money.
If you're looking for a reliable virtual assistant, let's connect and see how I can help you succeed.
Have a nice day!"
Universidad de Manila
Bachelor of Science in Psychology
Mehan Gardens Manila, Philippines
-Answered incoming calls.
-Handled customer inquiries and complaints. Helped to resolve customers complaints, concerns and issues about the services and the products.
-Provided product or service information and support.
-Maintained accurate records of customer interactions.
-Provided refunds or replacements when necessary.
-Ensured customer satisfaction. Accurately entered customer data into systems, maintained data quality and integrity.
-Adhered to quality standards and guidelines.
Buy and sell of products like bedsheet sets, curtains and house and kitchen tools. Bakes and sells healthy cookies and bread.
Sourcing Specialist
-Managed job posting in online job apps and job fair events.
-Sourced, recruited and interviewed qualified applicants from rank and file to managerial positions for our 50 plus clients in the Philippines.
Project Site Coordinator
-Administered trade test and conducted tool box or orientation to the newly hired construction workers.
-Processed of timekeeping or daily time records of the workers.
-Prepared daily, weekly and monthly reports to be submitted to my senior supervisor and to our boss.
-Assisted my company in collecting client payments or billings.
Provides research, administrative, employee relations, communication recruitment, training and workforce management.
Search the Internet for information on a wide variety of topics.
Help customers with complaints, inquiries and give customers information about the products and services.
