2019
Bachelor of Science in Hotel and Restaurant Management
Southern Luzon State University
More Info About Me
Hello! I’m a dedicated and customer-focused Food and Beverage Attendant with hands-on experience in delivering excellent service and managing fast- paced environments. I’m now expanding my skill set and transitioning into a Virtual Assistant role, where I can leverage my strong communication, organization, and multitasking abilities to support businesses and entrepreneurs in a virtual capacity.
Skills & Strengths:
Customer Service Expertise:
Years of experience in a customer-facing role have honed my ability to handle inquiries, resolve issues efficiently, and ensure customer satisfaction. I bring this same focus on service excellence to all virtual tasks.
Adaptability: Working in the dynamic food and beverage industry has taught me to quickly adjust to new environments and challenges. I’m excited to bring this flexibility into my new virtual assistant role, where I can handle a range of administrative tasks.
Time Management & Multitasking: Balancing multiple tables and responsibilities in a busy restaurant setting has sharpened my ability to manage time effectively, prioritize tasks, and work under pressure – skills that translate seamlessly into virtual assistance.
Strong Communication Skills: Whether taking orders or coordinating with team members, clear communication has always been key in my career. I’m now eager to utilize this strength in email correspondence, virtual meetings, and client communication.
Tech-Savvy & Quick Learner: Familiar with POS systems and office software, I’m ready to apply my tech skills to tools like Google Suite, Microsoft Office, and other virtual assistant platforms. I am also passionate about continuously learning new tools and system
My Skills and Competencies
Calendar Management
Email Management
Scheduling
Time Management
Office Administration
Office Software
Communication
Organization
Phone Support
Data Entry
Certificates
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My Experience and Education
2023
-
2025
Conrad Manila
(`Food and Beverage Attendant)
Fill the primary role of greeting and serving patrons of Restaurants.
Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members. Displayed a thorough understanding of alcoholic and non alcoholic beverages by recommending appropriate selections based on customer preferences.
Provided exceptional service that reflected restaurant standards and core values
2021
-
2023
Grand Hyatt Al Khobar Saudi Arabia
(Food and Beverage Team Leader)
Oversees a team of staff in a restaurant, café, bar, or other hospitality setting. Their role combines leadership with operational responsibilities to ensure smooth service delivery, high customer satisfaction, and adherence to company standards.
Key Responsibilities:
1. Team Leadership:
• Supervise, train, and motivate a team of food and beverage staff (waitstaff, bartenders, kitchen staff, etc.).
• Delegate tasks efficiently and ensure team members understand their responsibilities.
• Provide support and guidance to staff during shifts, ensuring smooth operations.
• Conduct regular team meetings to discuss performance, expectations, and any issues.
2. Customer Service:
• Ensure all guests receive prompt, friendly, and efficient service.Handle customer complaints or issues, ensuring they are resolved swiftly and professionally.
• Monitor guest satisfaction, address any concerns, and make improvements where necessary.
3. Operational Management:
• Oversee day-to-day food and beverage service operations, ensuring service standards are met.
• Assist in the setup, maintenance, and cleanup of dining areas, bars, and kitchen areas.
• Ensure inventory is properly managed and stocked, and that the ordering process runs smoothly.
• Ensure compliance with health, safety, and hygiene regulations, including food safety protocols.
4. Financial Oversight:
• Assist with budgeting, cost control, and managing stock to minimize wastage.
• Monitor sales and work towards achieving or exceeding sales targets.
• Process payments, manage cash registers, and ensure accurate billing.
5. Training and Development:
• Train new staff on service procedures, safety guidelines, and company policies.
• Provide ongoing training and development opportunities to improve staff performance and knowledge.
6. Collaboration and Communication:
• Coordinate with kitchen staff to ensure food is prepared to order and delivered in a timely manner.
• Communicate effectively with other departments (e.g., marketing, events, and management) to ensure cohesive service delivery.
7. Administrative Duties:
• Maintain daily, weekly, and monthly reports on service performance, inventory, and team schedules.
• Assist in staff scheduling and ensure there are enough personnel during peak hours.
2019
-
2020
Grand Hyatt Manila
(Food and Beverage Attendant)
Primary responsibilities include providing excellent customer service, assisting with food and beverage preparation, setting up dining areas, and maintaining cleanliness in service areas. They may also take orders, serve food and drinks, handle customer inquiries, and ensure a positive dining experience for guests
My Services
Lead Generation
help businesses attract and identify potential customers
Executive Virtual Assistant
provides comprehensive administrative support to high-level executives and business owners
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.