2011-2013
Graphic Arts and Printing Technology
Technological University of the Philippines
More Info About Me
An experienced professional with a background in customer service and content moderation, possessing extensive expertise gained in the fast-paced BPO industry.
My Skills and Competencies
Customer Service
Content Moderation
Data Entry
E-commerce
Gorgias
Zendesk
Shopify
Salesforce Lightning
LivePerson
GSuite
Certificates
My Experience and Education
September 2013
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January 2014
Convergys
(Customer Support Associate)
• Delivered phone-based customer service for an e-commerce website.
• Assisted customers with order placement, tracking, and billing inquiries.
• Ensured that customers received efficient and helpful support during their interactions with the company.
September 2014
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July 2016
Convergys
(Sales Service Representative)
• Provided technical support over the phone for a telecommunications company, handling customer inquiries and resolving issues.
• Engaged in soft-selling products to interested customers.
• Aimed to balance product promotion with delivering exceptional customer service.
March 2017
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April 2017
Taskus
(Teammate)
• Provided customer service primarily via email for a women's apparel brand.
• Ensured prompt and effective support for customer inquiries.
• Maintained a commitment to professionalism and customer satisfaction.
September 2019
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August 2022
Sutherland
(Associate)
• Provided customer service and technical support to artists through email and chat.
• Assisted artists on a digital music streaming service by addressing their inquiries regarding profiles, music releases, royalties, and platform features.
• Ensured artists' questions and concerns were addressed effectively and professionally on the platform.
April 2023
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September 2023
Enshored
(Content Moderator)
• Moderated content on a social media platform to guarantee alignment with the platform’s policies and guidelines.
• Worked closely with teams across the company to ensure that every team member was in sync with our policies and worked together to achieve our target metrics.
• Reviewed daily changes and updates in our policies and guidelines to guarantee accurate tagging on all content.
October 2023
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December 2023
Leakshield
(Content Review Assistant)
• Review potential copyright infringements with precision and take decisive action to safeguard intellectual property rights.
• Proactively uncover and rectify any unnoticed copyright infringements, demonstrating a proactive stance in preserving the integrity of copyrighted materials.
• Maintain a commitment to unwavering accuracy, even in high-volume situations, ensuring that each potential copyright violation is identified and addressed with meticulous attention to detail.