2006
Blank
Arellano University
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
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2022
JP MORGAN CHASE
(Fraud Specialist II)
-Identifying f& resolving fraud- related issues reported by the customer , investigating the case for recovery opportunities
-Reviewing security information & account activity with the callers , identifying the type of fraud and settings up account for investigation
-Process Fraud adjustments
-=Identifying fraud trends, procedure and strategy opportunities that will improve fraud prevention, detection results and customer satisfaction.
2018
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2020
Cognizant
(Senior Process Executive)
-Handle task Home and Auto Insurance
-Sending Insurance Document
-Explain their Insurance Coverage
-Update their Mortgage Information
2010
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2018
TELSTRA POWERED BY TELETECH
(Assistant Team Lead)
-Handle the task of answering billing enquiry to their phone bill.
-Can process new accounts for Mobile Service and Broadband Service
-Processing Payment via Credit Card and Applying Payment Extension by customer request.
-Capable of building a friendly rapport between clients and colleagues
-Can work independently and focused on the work
-Conveyed in a reassuring manner step by step instructions to resolve application issues.
-Resolve customer complaints
-Doing some POC task
-Doing also SME task to Embedding/ Nesting class
-Provide world class customer service each customer
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.