2019
Bachelor of Science in Information Technology
Pamantasan ng Lungsod ng Pasig
About ME
I am a versatile professional with extensive experience in virtual assistance, customer service, and administrative support. My background spans technical assistance, proposal writing, and lead generation, showcasing my ability to adapt and excel in various roles. With strong organizational and communication skills, I thrive in multitasking environments and consistently deliver high-quality results.
Here's what I can bring to the table:
Virtual Assistance and Administrative Support
Customer Service and Call Handling Expertise
Appointment Scheduling and Calendar Management
Data Entry and Database Organization
Lead Generation and Prospect Research
Proposal Writing and Government Contract Coordination
Technical Assistance (Windows OS, Internet Troubleshooting)
CRM and Workflow Management
Graphic Design for Social Media Content Creation
Multitasking and Efficiency Optimization
My Skills and Competencies
Customer Support
Graphics Designer
Data Entry
Administrative Tasks
Government Contract Specialist
Certificates
My Experience and Education
May 2024
-
Nov 2024
Thrare Contracting
(Admin Assistant)
Answers inbound calls and set-up appointments
Do graphic design for content posting in social media
Government contract bidding by writing proposals and
coordinating with the contract offeror.
2023
-
2024
Abel Mechanical Services
(Admin Assistant)
-Answers inbound calls for appointment/ inquiries.
-Set-up appointments for customers who wants to
avail the HVAC maintenance service
2022
-
2023
Ciro Technologies
(Data Entry Specialist)
-Do Web research for different companies and their
repective information to put into the CRM
-Do data entry of information collected and put into
the CRM for the customer to use (directory)
2022
-
2023
Devore Recruiting Agency
(Appointment Setter)
Search for possible clients using LinkedIn and set
appointments for the client and CEO.
Manage LinkedIn of the CEO to be optimized and to
grow conenctions
2020
-
2022
Teletech Customer Care Management
(Customer Service Representative)
Provide assistance regarding issues with the food delivery and provide necessary compensation for the inconvenience
2018
-
2020
Concentrix- Convergys Philippines
(Technical Support Representative ( level 2))
Provide technical support for US customers for their Operating System issues (Microsoft Windows )
2016
-
2017
Convergys Philippines
(Technical Support Representative)
Assisting customers via phone on their issues at their local internet service provider
My Services
Appointment Setting
Appointment setter for a Medical recruitment agency in the US.
Administrative Assistant
Manages office operations and provides administrative support to other employees
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Government Contract Specialist
Draft, review, and negotiate contracts
Graphic Designer
Create visual concepts, using computer software to communicate ideas that inspire, inform, and captivate consumers.
Video Editor
Combines video, sound and graphics into one cohesive piece of multimedia.
Testimonials
Abel Mechanical Services
"Thank you for the kind words and inspiration. I was glad to have you all on the team. I'll keep both of you in mind for future opportunities. Thank you!"
Eric White ( CEO/ Businesss Owner)
"I hired Rachelle to help me over the past year to grow my online presence, help with assistant work. Rachelle is very diligent and is passionate about her work. Will be working with Rachelle more in the future, use her as an assistant, secretary etcetera while you have the chance."