1st year college undergrad
BS Tourism
DLSU Dasma
More Info About Me
I have been in the BPO industry since 2008 and have handled financial, telecommunications, retail and other varieties of account/campaign. I am fueled by my passion to better understand other countries' business flow and culture by being in the Customer Service field for a long time. I consider myself my own competition which helps me be more focused and eager to learn new things in my day to day activities.
My hunger for knowledge and determination to turn information into action has led me to be able to contribute to the success of every campaign that I have been with. This is something that I can definitely share to others and apply to any task given to me.
I firmly believe as well that loving what you do and constantly challenging yourself will result in great outcome in any aspect that you choose to do.
My Skills and Competencies
Social Media Manager
Amazon VA
Data Entry
Customer Service
Certificates
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My Experience and Education
December 7, 2020
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February 23, 2022
(Safeway) Collabera Technologies
(Customer Service Representative)
• Initially started as an email representative since the account started with only that LOB
• Then transitioned to upskill for chat to handle email and chat works, whichever has the higher queue
• Became a part of the accounts Pilot Voice Team that consists of 10 agents
• Safeway is a big company for supermarkets in the US that was bought by Albertsons which came 2 nd to Kroger's.
• This account handles customer service for multiple concerns such as complaints, compliments, grocery delivery and pick up, web and mobile app assistance, loyalty account handling and much more
April 2019
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December 16, 2019
(Tile) iBex Global Philippines
(Tier 2 Agent)
• Check orders if it’s a fraudulent order or not
• Handles disputes of the customers
• Handles refunds for customers
• Review and correct back orders
• Handles escalations thru chat, email and calls
• Do outbound calls to customers who schedule calls for further assistance
• Answer emails about technical, activation and other concerns of customers about their product
February 5, 2018
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April 2019
(Lyft and Fitbit) iBex Global Philippines
(Email Support)
• For Lyft – answer emails of customers who has lost/left their belongings in the ride
• Contact drivers to reach out about the passengers left item
• Help drivers and passengers connect with each other about the passengers’ lost item in the ride.
• For Fitbit – answer emails about technical difficulties that customers are having with their trackers
• Process orders and warranty replacement for customers who are eligible for replacements
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Customer Service Representative
Answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Amazon Virtual Assistant
I will likely be tasked with product, supplier, discount, and competitor research.