2021
Bachelor of Science in Business Management
Cavite State University
More Info About Me
With several years of experience in Customer Service, I have honed my critical thinking and communication skills, which have proven to be invaluable in my current roles as a Freelance VA, Social Media Manager, and SEO Specialist. Through various trainings, I have acquired a diverse skill set that has allowed me to provide top-notch services to my clients.
I can be a big help to you too!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Search Engine Optimization
Lead Generator
General Virtual Assistant
Certificates
My Experience and Education
2023
-
2024
Dreamlife Photo & Video
(Social Media Manager)
Story Content Enhancement
Industry Information Sharing
Engagement with Influencers and Magazines
Daily Content Management
Performance Tracking and Analysis
2022
-
2023
It's Relational Channel
(Copywriter/ SEO)
Video Review
Description Creation
SEO Optimization
Audience Engagement
Ensuring Accuracy and Consistency
Performance Tracking
2023
-
2023
KO Digital
(Project Manager)
- Managing the production of the required deliverables.
- Planning and monitoring the project.
- Adopting any delegation and use of project assurance roles within agreed reporting structures.
- Preparing and maintaining project, stage, and exception plans as required.
2022
-
2023
Tip of the Spear Ventures
(Customer Success Manager)
-Develop and maintain strong relationships with customers to understand their goals and needs
-Collaborate with internal teams to develop and deliver solutions that meet customer needs
-Ensure customer satisfaction by providing exceptional service and support
-Monitor and analyze customer usage and feedback to identify opportunities for improvement
-Develop and execute strategies to drive customer retention and growth
-Communicate with customers about product updates and new features
2021
-
2022
Inspiro Relia Inc.,
(Team Leader)
Communicate updates and relevant information.
Performing administrative works such as payroll and memos and approvals
Develop team members by conducting proper training and coaching
Support the team by handling escalations and providing guidance
Attend client's meeting for campaign improvement
2021
-
2022
Inspiro Relia Inc.,
(Subject Matter Expert)
Assist customers with process related concerns
Provide supports to Team Lead in solving issues relevant to project / program deliverables
Perform ticket auditing, monitoring, validating and escalating requests to proper channels
2021
-
2022
Inspiro Relia Inc.,
(Customer Service Representative)
Attend to customer's queries and concerns through email, SMS and calls.
Providing assistance by processing customer's requests, applications, and forms.
2008
-
2014
ECI Quest Co. Inc.,
(Conversion Agent)
Converting voicemail messages into text messages with speed and accuracy
My Services
Customer Service
Supports customers by providing helpful information, answering questions, and responding to complaints.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Collecting client information, maintaining filing systems, and ensuring data are accurate and complete.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Search Engine Optimization
Optimizing copy and landing pages for search engine optimization Performing ongoing keyword research including discovery