2004
Bachelor of Science in Tourism
Central Philippine University
More Info About Me
I'm your virtual assistant here to help streamline your tasks and enhance your productivity. Whether you need assistance with managing your schedule, handling emails, conducting research, or organizing data, I'm equipped to provide efficient and reliable support. My goal is to make your workday easier and more manageable, so you can focus on what matters most. I am also an APAS warrior and an ausome mom spreading awareness about autism.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2014
-
2017
SYKES ASIA, INC.
(Order Manger)
* Responsible for managing wGRD orders by verifying the information and monitor, follow-up, escalate with different internal departments
*Answers customer's inquiry thru calls & email and provide order status
*Manually enters the order data to an internal system and assign the orders within the team
*Acted as sub team leader, team leader and trainer
2010
-
2014
SYKES ASIA, INC.
(CSS (Customer Service Specialist) / LNP Coordinator)
*Responsible for managing orders by verifying the information and monitor, follow-up, escalate with different internal departments
*Send emails to customer for order status
*Drives orders to confirmed status and escalate if needed
*Answers customer's inquiry thru calls and email and provide status
2009
-
2010
SYKES ASIA, INC.
(Pre-day Agent)
*Responsible for ensuring that all orders and TNs involved or to be ported in are correct prior to the due date
*Makes outbound calls to different LECs or CLECs to request for CAL if needed
*Also responsible for address issues. Makes outbound calls to customers requesting to supplement the order using the provided correct address format
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.