2013
Business Information Management
Asian Institute of Computer Studies
More Info About Me
I am an enthusiastic, self-motivated, reliable, responsible, and hard-working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment and independently. I am able to work well under pressure and adhere to strict deadlines.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2023
Teleperformance
(Lead Interaction Analyst Job)
Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment. Make recommendations and define strategies that solve critical business problems; through established industry best practices and creative innovations.
2018
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2022
Teleperformance
(Compliance Analyst Job)
Monitor and review call to check if agents are following the correct process. Creates report and provides suggestions to lower the violation count of operations. Facilitate talks to agents for process adherence.
2016
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2018
Teleperformance
(Technical Support Representative)
Performs troubleshooting steps, assist customers with account inquiries, and provides excellent customer service by resolving customers concern.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.