2014
BS Computer Science
Technological Institute of the Philippines
More Info About Me
Rachel has been part of financial services for which includes savings account, financial transactions, and payment systems. She has also been in the IT industry for almost 8 years that deals with IT services such as incident and change management, software testing, data operations, and server management.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2025
FIS Global Solutions
(Systems Support Analyst)
Act as the primary point of contact within a global support structure,
offering diagnosis and resolution of incidents using ServiceNow.
2015
-
2021
DXC Technology
(ITO Service Delivery Consultant)
Remotely interact with users to replicate, troubleshoot, and resolve
issues and distribute of tickets within SLA and evaluate incidents.
2014
-
2015
Metropolitan Bank and Trust Company
(Customer Service Representative – Bank Teller)
Processes various over-the-counter transactions of the branch including
deposits, withdrawals/encashment, credit/debit memo, bills, and payment, adhering to
bank policies and procedures.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.