2013
Bachelor of Science in Nutrition and Dietetics
Polytechnic University of the Philippines
More Info About Me
I am a dedicated and detail-oriented professional with experience in patient coordination and process training. With a background in assisting patients, handling administrative tasks, and training new employees, I excel at ensuring smooth operations and exceptional service. My skills include creating medical profiles, managing communications, and producing comprehensive reports. I am committed to delivering high-quality support and fostering a positive environment for both patients and team members. My proactive approach and ability to adapt to evolving needs make me a valuable asset in any fast-paced setting.
My Skills and Competencies
Social Media Management
Medical Virtual Assistant
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
-
2024
Gender Confirmation Center
(Patient Coordinator | Call Center)
Assist patients with their initial consultation.
2022
-
2023
Concentrix
(Process Trainer)
Handle new hires. I ensure that agents are equipped with the necessary knowledge and skills before they are endorsed to production
2019
-
2022
Concentrix
(Senior Advisor)
Handles both inbound and outbound calls. I handled B2B accounts for a food delivery company. I ensure that new signed up stores are fully onboarded once they enter the platform
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.