2016
Bachelor's Degree in Secondary Education major in English
Pamantasan ng Lungsod ng Muntinlupa (PLMun)
More Info About Me
With 4 over years of experience in healthcare as a customer service specialist, I am well-equipped to provide exceptional support in a virtual capacity. I believe that everyone deserves access to quality healthcare, and I am committed to using my skills and experience to make a difference.
My Skills and Competencies
Social Media Management
Data Entry
Certificates
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My Experience and Education
2022
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2023
Everise
(Customer Care Representative)
*Demonstrated expertise in handling health insurance inquiries, resolving billing issues, and assisting patients with policy-related questions.
*Maintain accurate and up-to-date records of policyholders and claims data.
*Conducted thorough investigations of complex claims, including coordination of benefits and pre-authorization requirements.
2019
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2022
Alorica Teleservices Inc.
(Customer Care Representative)
*First point of contact for clients, addressing their inquiries, concerns, and requests, and ensuring a seamless experience with pharmacy insurance coverage, benefits, claims, and medication information.
*Manage inbound phone calls and emails with professionalism and empathy while addressing client inquiries and issues
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.