2019
BS Computer Science
University of Perpetual Help System DALTA Molino Campus
More Info About Me
Hi! I’m Quennie and I’m a cat mom. We have about 10 cats and my hobbies include, baking, cooking and working out. I also enjoy outdoor trips such as camping, hiking, swimming at the beach. I would like to become a professional virtual assistant and I look forward to work with you soon!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2022
TDCX (PH) INC.
(Client Service Associate)
• To provide post-sales customer service support / troubleshooting support through email/phone/chat to the client's B2B customers
• To support advertising customers and deliver consultative support
• Perform data analysis to improve advertising customer experience and ensure higher return in investment
• Gather client and partner feedback to enhance ad products and the customer experience
September 28, 2020
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November 28, 2020
Synchrony Global Financial
(Collections Representative)
● Collecting payments from delinquent accounts
● Assisting customer in regards to financial services
● Top Down Negotiation
● Guide customer to have and maintain a healthy credit score
● Assisting customer with their concerns regarding debit or credit cards on partner clients
2017
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2018
Majorel (formerly known as Arvato Bertelsmann)
(Amazon Seller Support)
● Handling Amazon FBA concerns and issues
● Lost/Damaged Inventory
● FBA Orders returns and refunds
● Removal Orders
● Reimbursements
● Troubleshooting of Inactive listing using tools and workflow
● Re-measurement of products
● Bin Check
Certificate
Amazon Seller Support Process Training
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.