S.Y 2018-2019 Senior High School
Humanities and Social Sciences
Mabolo National High School
More Info About Me
Hello! I'm a dedicated virtual assistant with over 2 years of specialized experience in Shopify e-commerce. My journey has equipped me with a deep understanding of the platform, enabling me to support merchants in optimizing their online stores and enhancing customer engagement.
Key Skills and Expertise
- Shopify Specialization: Proficient in navigating the Shopify ecosystem, I provide tailored support to e-commerce merchants, from setting up their stores to streamlining operations.
- Technical Proficiency: I bring a wealth of knowledge in diagnosing hardware and software issues, systems analysis, and delivering end-to-end technical support.
- Customer-Centric Approach: My commitment to customer service excellence is demonstrated through effective problem-solving, ensuring satisfaction, and implementing retention strategies.
- Operational Excellence: With strong capabilities in data entry, calendar management, and project planning, I manage time efficiently and maintain high standards of operational efficiency.
- Digital Marketing Acumen: My skills in SEO and social media management empower businesses to grow their digital footprint and connect with their audience meaningfully.
- Communication and Training: I leverage my verbal communication and email management skills to train junior staff and provide clear, actionable advice to clients.
- Organizational Mastery: My exceptional organizational skills underpin my ability to multitask and handle complex projects, ensuring quality and adherence to deadlines.
In addition to my e-commerce expertise, my experience as an ESL teacher has refined my ability to communicate effectively, making me an invaluable asset in any customer-facing or instructional role. My passion for technology and e-commerce drives me to continuously seek innovative solutions and stay abreast of industry developments.
Certificates
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My Experience and Education
2021
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2022
24/7 Intouch
(Merchant Support Advisor)
- Respond to merchant queries in a timely and accurate way, via phone, email, or chat.
- Identify areas for improvement, including opportunities for product adoption and implementing new Shopify features; recommend ways to best utilize Shopify’s solutions.
- Connect merchants with top Shopify Partners for custom design and development projects and partner with internal Shopify teams to advocate for merchants’ regional needs and requests.
- Assist merchant on their way and out of the platform from product listings, adding shipping and payment information to implementing returns and refunds.
2019
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2021
Teleperformance
(Subject Matter Expert)
- Share feature requests and effective workarounds with team members and inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved gather customer feedback and share it with our Product, Sales, and Marketing teams
- Assist in training junior Customer Support Representatives and provide assistance on how to resolve customer issues.
- Take over interactions with challenging clients and offer extra support to encourage them in using our services.
- Design and implement customer retention strategies to increase loyalty and retain business. Analyze customer feedback, negotiate with customers,
- implement retention strategies, and compile reports for sales managers.
2019
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2019
Teleperformance
(Technical Customer Service Representative)
- Assist with the product or application-related inquiries. Provide technical support to customers on operational or maintenance aspects of system equipment by diagnosing hardware and software failures by evaluating and analyzing symptoms provided using established procedures.
- Support in the development of programs to train the customer on how to properly use the products and concession of the customers' troubles by recommendation of products, services, or procedures.
- Highly adept in systems analysis, diagnostics, and troubleshooting and conflict resolution. Exhibits excellent organizational and problem-solving skills.
- Help clients exhaust all the troubleshooting steps before moving forward in
placing a replacement or making new order for out of warranty devices.
2018
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2019
Qualfon
(Customer Support Representative)
- Identify customer needs and help customers use specific features regarding their communication devices.
- Refilling airtime depending on customers need through their phone IMEI's or phone number.
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) to verify what customers are experiencing on their end.
- Monitor customer complaints on social media and reach out to provide assistance.
- Escalating client's queries to Tier 2 for urgent call resolution
My Services
Customer Support
Customer support - range of customer services to assist customers in making cost effective and correct use of a product.
Shopify Virtual Assistant
refine e-commerce operations, enhance customer satisfaction, and contribute to the overall success of the online store.