Hey I am Queenzeal Aundria

More Info About Me

Hello, I am Queenzeal, I graduated Bachelor of Science in Hotel and Restaurant Management. Right after graduating, I worked as a Front Office Associate or Hotel Receptionist in a 4-star hotel. I have been a Front Office Associate for 2 years and 4 months. In my previous job, I am already a senior in my team and trained new front office agents. As Front Office Associates, it is vital for us to have good verbal and written communication skills, good telephone manners, attention to detail, basic bookkeeping, good customer service skills, patience and tact, and the ability to be well organized even when working under pressure.

I first discover freelancing from a friend of mine from college. He introduces me to the things that I need to know and how to start. I enrolled myself in paid courses and with the help of my mentors, I gained knowledge about being an Executive Assistant and Social Media Manager. After the training, I learned how to do content creation, market the business to the right target market, and know the different approaches that can help my strategy or process in social media.

Handling social media to grow your business can be quite overwhelming and this is where I can step in. You can count on me. I can help you out and lessen your stress by handling your social media so you can focus more on what you do best. I can assist businesses in increasing their online presence through efficient social media strategies and marketing plans.

Queenzeal Aundria A. Aracap
Pasay City, Philippines
Freelancer
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My Skills and Competencies

Social Media Management
Graphic Designer
Data Entry
Content Creator

Certificates

Certificate
Certificate

My Experience and Education

  • EXPERIENCE
  • EDUCATION
January 2022
Virtual assistant & Social Media Marketing in Freelance Academy

Social Media Marketing
Algorithm
Content Creation
Lead Generation
SEO WordPress Facebook ads

June 2022
Social Media Management in Depth Course - Pro VA

Introduction to Marketing and Social Media Platforms
Job Roles on Social Media
Tools/Software used in Social Media
Social Media Workflow
Creating Social Media Reports
How to manage Social Media Accounts (Facebook, Instagram, Pinterest and etc.)

2019
Bachelor of Science in Hotel and Restaurant Management

The National Teachers College

October 2022 - September 2023
Michael Sinclair Group of Companies
(Executive Virtual Assistant/Product Developer)

In this role, I handle two of his companies and am responsible for email management, content creation, scheduling posts, conducting product research and development, scheduling meetings, creating presentations, and communicating with the companies' clients.

2019 - 2022
Swiss-Bel Hotel Blulane
(Front Office Associate)

Welcome and greet guests 
Answer and direct incoming calls
Inform guests of hotel rates and services
Make and confirm reservations for guests
Ensure proper room allocation
Register and check guests in
Confirm relevant guest information 
Verify guest's payment method
Verify and imprint credit cards for authorization
Issue room keys and direct guests to their rooms
Maintain clear and accurate records of guest room bookings
Compute all guest billings, accurately post charges to guest rooms and house accounts
Receive and transmit messages for guests
Retrieve mail, packages, and documents such as faxes for guests
Listen and respond to guest queries and requests both in-person and by phone
Provide accurate information about local attractions and services
Liaise with necessary staff including housekeeping and maintenance to address any
problems or complaints made by guests
Complete and maintain any incident reports, daily activity reports, or other reports requested by management
Close guest accounts and check guests out
Review accounts and charges with guests during the check-out process
Process accurate payment of guest accounts
Inform housekeeping when rooms have been vacated and are ready for cleaning
Monitor visitors to the hotel
Maintain a neat and orderly front desk and reception area
And do other administrative tasks

January 2019 - April 2019
The Malayan Plaza Hotel
(Front Office Associate Intern)

checking in guests
allocating rooms, and handing over keys
answering questions about hotel facilities and local transport, places of interest, and entertainment
passing on any guests' problems to the designated departments.
answering the phone and dealing with the emails
checking out guests, adding up their bills, and taking their credit, debit card, or cash for payments.

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products & services by developing copy for websites, social media, marketing materials.


Works

Clothing

Resort

Pastries

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Pasay City,
Philippines


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