2021
BS Biology
Our Lady of Fatima
More Info About Me
I am currently employed in the BPO industry, where I've honed my skills in client communication and problem-solving. Eager to expand my horizons, I'm actively seeking opportunities that challenge me and allow me to develop new skills. My goal is to step outside my comfort zone and explore new avenues that will pave the way for a brighter and more dynamic career path.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2024
Alorica
(Customer Service Representative)
Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns - Maintains and updates customer information as necessary - Calmly attempts to resolve and de-escalate any issues - Escalates calls to supervisor when necessary and appropriate
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.