2009
Education
Pamantasan ng Lungsod ng Valenzuela
More Info About Me
Headline: Dedicated Virtual Assistant for Business Success
I’m Queency Ann Hilario, a dedicated virtual assistant and social media manager with a passion for helping businesses grow through efficient and organized remote support. With a background in public school teaching and over 8 years of experience, I bring a unique set of skills in customer service, project management, and administrative support. I’m proficient in social media management, content creation, email handling, lead generation, and much more.
As a proud mom of twin boys and at 36 years old, I understand the value of time and the importance of delivering results. My journey from education to the virtual assistant industry has been fueled by my commitment to continuous learning and providing quality service. I am meticulous, detail-oriented, and always ready to take on new challenges.
Whether it’s scheduling posts, optimizing inboxes, or creating compelling Facebook ads, I thrive on helping businesses streamline their operations and achieve their goals. I believe in the motto, 'Doing your best today is the finest preparation for tomorrow. If you don't give it a shot, you'll never know.'
Let’s connect and see how I can assist you in taking your business to the next level!
My Skills and Competencies
SEARCH ENGINE OPTIMIZATION (SEO)
Social Media Management
Graphic Designer
Data Entry
Content Creator
Video Editor
Lead Generation
Certificates
My Experience and Education
2022
-
2023
Nowcom Global Services
(Customer Service Representative)
I handled inbound and outbound calls from Westlake customers while offering top-notch service
in my role as a customer service representative. Give clients accurate account information and routes
calls to the proper service member or department. Determine, investigate, and address client complaints.
2022
-
2022
TELUS INTERNATIONAL PHILIPPINES
(Customer Service Representative)
I provide excellent and quality services to Telus
International customers. I handled inbound calls for
car rentals, do reservations and give accurate
Informations
Received an award for Perfect Attendance
Best in Sales
2021
-
2021
CONDUENT PH
(Customer Service Representative)
At Conduent, as a customer service representative, I am in charge of giving customers excellent
customer service. This entails answering client questions, addressing customer issues, and disseminating details about goods and services. Received an award for Perfect Attendance
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Video Editing
Editing short form videos, add transitions and other elements.