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Bachelor of Science major in Human Resource Development
University of Cebu
Get To Know Me
Hi, I’m Princess — a results-driven and detail-oriented Virtual Assistant with over three years of experience in customer service, collections, and remote support. I’ve worked with global teams across the US, UK, and Canada, providing assistance in everything from account management and documentation to project coordination and client communication.
I’ve held roles in top-tier companies like Accenture and SellersFi, where I developed strong skills in payment collections, resource management, and client-facing communication. I’m proficient in tools like Microsoft Office (Excel, Word, PowerPoint), MS Teams, Outlook, SharePoint, PowerBI, Upflow, Lateral, Hubspot, Skip Tracing and more and I’m always eager to learn new systems as needed.
My strength lies in being organized, adaptable, and professional. Whether I’m supporting back-end operations, handling clients with care, or managing multiple deadlines, I bring a consistent focus on accuracy, clear communication, and getting things done right.
I’m now seeking a long-term remote opportunity where I can contribute my skills, continue growing, and help make operations smoother for a supportive, forward-thinking team.
Professional Skills & Tools
What I bring to every client or project I support
Communication
Resource Management
Data Entry
Computer Literacy
Problem Solving
Certificates
My Work Background
Trusted by global teams in customer support, finance, and operations
2020
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2024
Accenture Inc.
(Project Resource Office (PMO-Resource Management))
A Project Management Office (PMO) in Accenture typically has a variety of responsibilities aimed at ensuring successful project delivery, maintaining standards, and optimizing resources. While the specific duties can vary depending on the project or client, common PMO responsibilities at Accenture generally include:
1. Resource Management:
Allocating resources effectively across projects.
Managing project staffing and ensuring the right skills are applied to the right tasks.
Forecasting resource needs and addressing resource gaps.
2. Financial Management:
Supporting cost management and financial forecasting.
3. Change Management:
Managing change control processes.
Ensuring all changes are documented, reviewed, and approved.
Assessing the impact of changes on project scope, schedule, and cost.
4. Knowledge Management:
Capturing and sharing best practices and lessons learned.
Maintaining project documentation and repositories.
Promoting knowledge transfer and skill development.
These responsibilities help ensure that projects are delivered on time, within scope, and on budget, while also maintaining high quality and client satisfaction.
2019
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2019
Synchrony Global Services Philippines Inc.
(Customer Service Representative)
My job description for this company is to help clients with their credit card transactions. Assist them validating transactions and help them why they cannot use their credit due to credit limit and balance needs to be paid. Answer customers with their concern as well if they want to validate their credit card before using it and also top-up their balance. This is a project based since the account is already at the end of the contract.
What I Can Do for You
Reliable, detail-driven support to keep your business running smoothly
Executive Assistant
An Executive Assistant manages schedules, communications, and tasks for executives, ensuring smooth business operations.
Project Resource Office (PMO - Resource Management)
A PMO (Project Management Office) oversees project management standards, ensuring alignment with organizational goals.
Customer Service Representative
Handles customer inquiries, resolves issues, and provides support via phone, ensuring customer satisfaction.