Blank Year
Bachelor of Science major in Human Resource Development
University of Cebu
Get To Know Me
Two words that come to mind when describing myself are determination and success. My job experience is mainly as a customer service specialist, which is where I began my career, and now I strive to expand and grow in order to one day achieve my dream of becoming the finest and most successful virtual assistant. I'm driven by a desire to learn everything there is to know about virtual assistants so that I can one day aid and serve an organization with my knowledge and skills. I consider myself to be a "forever learner," eager to improve on both my professional experience and academic foundations in order to become the finest and most productive virtual assistant possible.
My desire to learn and my commitment to put what I've learned into practice has led me to spend the most of my career in the BPO industry. Meanwhile, on my rest day, I greatly increased my productivity by attending short online courses in order to avoid being left behind and to be strategic in my future undertakings, as well as to maintain a work-life balance.
Mindfulness in the workplace, I feel, is the key to success, and it is where and what I want to be a part of. I'm looking for a long-term, full-time employment as a general virtual assistant, and I'm always up for a new challenge. To connect, please contact me at princessreyes41019@gmail.com.
My Skills and Competencies
Communication
Resource Management
Data Entry
Computer Literacy
Problem Solving
Certificates
My Experience and Education
2020
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2024
Accenture Inc.
(Project Resource Office (PMO-Resource Management))
A Project Management Office (PMO) in Accenture typically has a variety of responsibilities aimed at ensuring successful project delivery, maintaining standards, and optimizing resources. While the specific duties can vary depending on the project or client, common PMO responsibilities at Accenture generally include:
1. Resource Management:
Allocating resources effectively across projects.
Managing project staffing and ensuring the right skills are applied to the right tasks.
Forecasting resource needs and addressing resource gaps.
2. Financial Management:
Supporting cost management and financial forecasting.
3. Change Management:
Managing change control processes.
Ensuring all changes are documented, reviewed, and approved.
Assessing the impact of changes on project scope, schedule, and cost.
4. Knowledge Management:
Capturing and sharing best practices and lessons learned.
Maintaining project documentation and repositories.
Promoting knowledge transfer and skill development.
These responsibilities help ensure that projects are delivered on time, within scope, and on budget, while also maintaining high quality and client satisfaction.
2019
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2019
Synchrony Global Services Philippines Inc.
(Customer Service Representative)
My job description for this company is to help clients with their credit card transactions. Assist them validating transactions and help them why they cannot use their credit due to credit limit and balance needs to be paid. Answer customers with their concern as well if they want to validate their credit card before using it and also top-up their balance. This is a project based since the account is already at the end of the contract.
2017
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2019
Teletech Inc.
(Customer Service Representative)
Assist customer with their health care account, customer usually call and ask if this specific laboratory is covered by their health insurance. Same with their hospital bills and follow up check with their doctor.
My Services
Executive Assistant
An Executive Assistant manages schedules, communications, and tasks for executives, ensuring smooth business operations.
Project Resource Office (PMO - Resource Management)
A PMO (Project Management Office) oversees project management standards, ensuring alignment with organizational goals.
Customer Service Representative
Handles customer inquiries, resolves issues, and provides support via phone, ensuring customer satisfaction.