2017
Bachelor of Science in Secondary Education
Lemery Colleges
More Info About Me
I am Princess Nina Huerto from Makati City,Philipines.24 years old. I graduated with a Bachelor of Science in Secondary Education and I am a LET passer. During my college days, I worked part-time as a Service Crew. After graduating, I worked in the BPo industry for 4 years. Started as a Financial and Customer Care representative and was eventually promoted to different positions such as Mentor, Associate Trainer, and Team Lead/Manager. Through the span of time of being part of the BPO industry, I was able to hone my skills like my oral and written communication skills,time-management, and computer skills. I was engaged in many admin tasks when I became an Associate Trainer and a Team Leam. I did email management and also daily, weekly and monthly presentations/reports to the clients by using Microsoft and Google Tools.
When I am not working, I am enjoying my free time with my husband and my 1-year-old son. We love to watch movies together, especially Disney movies. My husband and I also like riding motorcycles and do out of town trips. We love searching for waterfalls and beaches when we are travelling.
What's next? I am eager to take the next step in my career at a company that will allow me to continue growing professionally and get excited about the work that I will be doing on a day-to-day basis. With the skills and experience that I gather working in the BPO industry, I am actively seeking a role as a Virtual Assistant that would allow me to work within a team or individually and produce meaningful work to achieve the client's goal.
My Skills and Competencies
Social Media Management
Amazon VA
Data Entry
Bookkeeping
Certificates
My Experience and Education
2020
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2022
CSS Corp | Mitel
(Customer Service Representative)
• Answering phone calls, chats and emails, responding to customer questions and complaints, and walking customers through basic troubleshooting or setup processes.
• Ensure customer satisfaction and provide professional customer support.
2019
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2020
Alorica Teleservices Inc. | T-Mobile
(Acting Team Manager)
• Coaching members on achieving goals and developing necessary skills that get results.
• Developing team strengths and improve weaknesses
• Evaluating goals and determining how the team will measure success can prevent miscommunication
• Responsible for preventing conflict where possible and resolving it when it does arise,
• Organizing team meetings, topics of discussion, and progress toward the goal.
2018
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2019
Alorica Teleservices Inc. | T-Mobile
(Acting Associate Trainer)
• Organizing training events by scheduling travel arrangements, making lodging arrangements, and scheduling conference and training room time for various training events.
• Creating written and visual training materials used to guide trainees.
• Performing office clerical duties such as organizing digital and paper files as well as copying and scanning documents.
• Facilitating lessons once or twice a week as instructed by the Trainer.
• Supporting Trainees during Nesting / Pre Production Calls.
2018
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2018
ALORICA TELESERVICES INC. | T-MOBILE
(Mentor)
• Providing guidance, advice, feedback, and support to the mentee.
• Serving variously as role model, teacher, counselor, advisor, advocate, and ally, depending on the specific goals and objectives negotiated with the mentee.
2017
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2018
ALORICA TELESERVICES INC. | T-MOBILE
(Financial Care Representative)
• Monitoring process and ensure optimal level of customer services to all financial requirements.
• Coordinating with clients and negotiate on all payment settlements.
• Monitoring all outstanding dues and perform appropriate collections.
• Administering all financial processes.
• Communicate with customers and deliver authentic information on products/services.
2022
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2022
Unity.
(Virtual Assistant| Recruiting Assistant)
• Assists team members in delivering top-notch service to those in the accounting, finance, tax, information technology, and human resources fields.
My Services
Data Entry
Maintains database by entering new and updated customer and account information.
Bookkeeping
Oversee a company's financial data and compliance by maintaining accurate books on accounts payable and receivable, payr
Amazon VA
Help you conduct accurate product research to provide important information.
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.