2023
Bachelor of Science in Tourism Management
St. Francis Caracillo Academy
More Info About Me
I am currently working as an Administrative Assistant in a real estate company in the UAE, where I support various operational functions and contribute to a dynamic team. Before relocating, I honed my customer service skills as a concierge in the Philippines, where I was dedicated to ensuring exceptional experiences for clients.
I hold a Bachelor of Science in Tourism Management, which has equipped me with a strong foundation in hospitality and service excellence. I am passionate about helping others and thrive in environments that allow me to interact with diverse individuals. I look forward to continuing my professional growth in the real estate sector and exploring new opportunities.
My Skills and Competencies
Social Media Management
Data Entry
Travel Arrangement
Executive Assistant
Certificates
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My Experience and Education
2023
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2024
Union Square House Real Estate Broker
(Admin Coordinator)
Email Management: Efficiently handle incoming emails, ensuring timely responses and prioritization of urgent matters.
Document Assistance: Collaborate with agents to review and refine documents related to their deals, ensuring accuracy and compliance with company standards.
Contract Preparation: Draft and prepare contracts, ensuring all necessary details are included and that they meet legal and organizational requirements.
Team Support: Provide administrative support to agents as needed, facilitating smooth communication and workflow within the team
2022
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2023
Tahj Management
(Concierge)
Customer Assistance: Provide friendly and knowledgeable support to customers, addressing inquiries and resolving issues to ensure a positive experience.
Information Guidance: Direct customers to the appropriate resources and offer clear, accurate information about our services and offerings.
Reservation Management: Accept and manage bookings, ensuring that all details are captured accurately and communicated effectively.
Problem Resolution: Handle customer concerns and feedback with professionalism, striving to exceed expectations and foster customer loyalty.
2021
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2022
Beacon Condo Staycation
(Admin Assistant)
Booking Management: Efficiently handle reservations across multiple platforms, including Booking.com, Airbnb, and Pulse, ensuring accuracy and timely updates.
Guest Assistance: Provide exceptional support to guests, addressing their inquiries and needs to enhance their stay.
Inquiry Response: Respond promptly and professionally to inquiries from potential guests, delivering clear information and guidance on booking processes and property features.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.