2016
Bachelor of Science in Business Administration major in Marketing Management
Southern Luzon State University
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2025
Foundever Inc
(Team Leader)
Manage a group of people in order to meet account’s KPI. Assists with client escalations such as complaints and fraud reports. Coach agents to ensure they meet the scorecard requirements of clients such as AHT, Quality and NPS. Assist work force team in managing the queue to help mitigate long waits from clients and meet account’s penalty metric.
2016
-
2019
Concentrix
(Trainer and Quality Analyst)
Handles the training and onboarding of new hires until they reach production. Align with client’s new and process updates to ensure operation follow the correct handling. Coordinate with operations for calibration and assists with call listening for agent’s improvements. Proposed process improvements and create process flows.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.