2019
Business Administration major in Financial Management
AMA Computer College
More Info About Me
I am a highly motivated and results-driven professional with 8 years of experience in customer service. With exceptional service to clients in fast-paced environments. My ability to actively listen, empathize with customers, and resolve issues efficiently has consistently allowed me to create positive experiences and foster long-term customer loyalty.I excel in customer-facing roles, utilizing my communication, problem-solving, and patience skills, and am adept at understanding customer service tools and embracing new technologies for enhanced service delivery.Passionate about creating positive customer interactions, handling inquiries with professionalism and care, and ensuring customer value through attention to detail and ability to work under pressure.
My Skills and Competencies
Social Media Management
Customer Relationship Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2025
Citigroup Business Process Solution
(Debt Management Officer J)
• Financial and collection officer to a banking company
• Prepared debt service payments.
• Calculated clients' available monthly income to meet debt obligations.
• Produced budget tools, educational support and referrals for clients.
• Used strong analytical and problem-solving skills to develop effective solutions for Customer situations
2017
-
2020
Cole Asia
(Customer Service Officer)
• Customer Service and Financial officer to a bankruptcy course.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Assisted call-in customers with questions and orders.
• Assisted customers with Spanish-language inquiries in a timely and professional manner.
• Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
• Identified trends and assessed opportunities to improve processes and execution. ------ Company Name: Wipro Year: 2016-2017 Position: Customer Sales Representative Job Description:
• Customer Service and Sales officer to an online retail electronics and appliances in the US.
• Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
• Resolved concerns regarding tracking orders, products, and services, improving sales efficiency and ensuring a seamless
customer experience.
• Described product highlights and benefits to help guide purchasing decisions.
• Maintained accurate and current customer account data with manual forms processing and digital information updates
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Relationship Management
Handling customer inquiries, complaints, and feedback