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Bachelor of Science in Business Administration
Cagayan De Oro College Phinma
About Me
Hi! I’m Princess Joy Basanta, a dedicated Virtual Assistant specializing in Customer Support and Sales. I help business owners manage their customer communication, organize daily tasks, and maintain strong client relationships.
I’ve also completed training in General Virtual Assistance and Social Media Management, which helped me develop skills in content creation, task organization, and online brand support.
With my background in sales and customer service, I bring professionalism, patience, and efficiency to every project I handle — ensuring that each customer interaction reflects the quality and care your business deserves.
Princess Joy Refuela Basanta
Cagayan De Oro City, Philippines
Freelancer
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
November 2023
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October 2025
Advanced Financed Solutions Inc
(POS Agent)
As a POS (Point of Sales) Agent, I assist clients in applying for and processing their loan requests while ensuring a smooth and transparent customer experience. My role involves both sales and customer service, helping customers understand financial products and guiding them through each step of the application process.
Key Responsibilities:
Promote and market loan products to potential clients through direct and online channels.
Assist customers with inquiries, loan requirements, and application updates.
Evaluate client needs and provide the best loan options based on eligibility and company policies.
Maintain accurate records of transactions and customer information.
Build strong client relationships to ensure trust and long-term engagement.
Create and manage marketing content on my Facebook page to reach more customers, promote company offers, and build brand awareness.
Respond promptly to messages and comments on social media to enhance customer interaction and satisfaction.
Collaborate with the Area Team Leader and Sales Manager to achieve monthly sales targets.
August 2022
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January 2023
Teleperformance
(Customer Service Representative)
Provide excellent customer service through phone by assisting clients with inquiries, product information, and issue resolution. Handle customer concerns with professionalism and empathy to ensure satisfaction and loyalty. Maintain accurate records of customer interactions and follow up on unresolved cases. Collaborate with team members to meet performance goals and deliver high-quality service aligned with company standards.
June 2023
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November 2023
Concentrix
(Chat Support And Email Representative)
Provide exceptional customer service through chat and email by responding promptly to inquiries, resolving concerns, and delivering accurate information about products and services. Handle multiple customer interactions with professionalism and empathy, ensuring customer satisfaction and loyalty. Maintain clear and organized communication records while collaborating with team leaders to meet performance goals and quality standards.
2019
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2022
Global Venture Promotions & Marketing Services
(Mobile Sales Promoter)
-Listening to what customers want and helping them find the perfect product for their needs.
- Delivering presentations and demonstrations to customers and other stakeholders.
2019
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2019
My Solid Technologist & Devices Corporation.
(Brand Ambassador)
- Working closely with sales and marketing staff to conceptualize marketing campaigns and strategies.
- Educating customers, retailers, and distributors about our products.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.