Blank Year
Bachelor of Science in Business Administration
University of Mindanao
My Skills and Competencies
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2022
VXI
(Technical support representative/Customer service representative)
-Since this is a telco account, we are assisting customers calling on behalf of their internet, cable, home security and we do upselling phones.
-If they have problem with the internet we ask some questions so that we can check what is the cause and how to solve it right away.
If customers wanted to get a refund, we make sure that we ask right questions so that we can help them.
2019
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2021
Alorica
(Customer Service Representative)
-Assisting customers with regards to there credit card, there’s a lot of line of businesses that we handle to this account. Especially if they wanted to book a flight or cruises and a lot more.
-Financial account is more on assisting customers with their concerns, as a representative I need to build rapport and empathy as this is really needed to gain customer service satisfaction.
2016
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2018
Fin trading
(Telemarketer)
-Calling customers to assist them with their orders.
-Making sure that we place the orders correctly under monitoring.
-Assisting customers whatever concerns that they have regarding with orders.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.