2013
Bachelor of Science in Computer Science (BSCS)
St. Clare College of Caloocan
More Info About Me
N/A
My Skills and Competencies
Executive Assistant
Social Media Management
FB Ads Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
-
2022
24-7 Intouch PH Inc.
(Team Leader)
Handle CSR2 Team who deals with escalations.Communicate with the client with any CS Updates and further discuss escalations. Identify agent's strengths and work with agents’ areas of improvement. Monitor agent's scores and help them in meeting their target scores (KPIs).
2017
-
2018
Afni Philippines Inc.
(Mentor)
Responsible for providing support to the newbies by answering inquiries, ensuring they follow the guidelines set by the account and providing best practices that will help them out to pass thelearning phase and be endorsed to production.
2013
-
2016
Concentrix Corporation
(Lead Quality Analyst)
-Listen to agents calls and provide coaching feedback. Identify agent's strengths and work with
agents’ areas of improvement. Monitor agent's scores and help them in meeting their target
scores (KPIs).
Discuss the account rules set by the management and make sure they follow guidelines to avoid
mark down.
-Create an Incident Report to agents who have infractions and failed to follow the account
guidelines.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
FB Ads Expert
Promote companies' products and services by developing copy for websites, social media, marketing materials.