2021
Master in Government Administration
Valencia Colleges (Bukidnon), Inc.
More Info About Me
Hello, I'm Princess Fairlane O. Casucot, a former dedicated BPO agent specializing in medical accounts. With a robust background in healthcare administration and three years of experience in BPO services, I've honed my skills in delivering exceptional customer support and adeptly handling complex medical inquiries. I take pride in consistently being recognized as one of the top agents for several months. My passion lies in ensuring patients receive efficient and compassionate care.
Currently, I am employed as a Job Order employee, where my responsibilities encompass a range of administrative tasks including data entry, record keeping, correspondence handling, customer service, office support, scheduling, inventory management, and financial processing. I excel in collaborating with team members to optimize support services and deliver outstanding customer service experiences!
My Skills and Competencies
Social Media Management
Bookkeeping
Data Entry
Facebook Ads Manager
Medical Virtual Assistant
Certificates
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My Experience and Education
2019
-
2024
Government Service Insurance System
(Job Order Employee)
I am assigned to the Frontline Services Division, where my responsibilities include performing administrative tasks such as data entry, record keeping, correspondence handling, customer service, office support, scheduling, inventory management, financial processing, and collaboration with team members.
2018
-
2019
Department of Environment and Natural Resources
(Contractual Employee)
I played a vital role in maintaining the efficient operation of an office by handling various administrative tasks, including answering phones, scheduling appointments, managing documents and files, assisting with data entry, and providing general support to staff members. I ensured smooth communication within the office, managed office supplies, and upheld confidentiality while handling sensitive information. This role equipped me with strong organizational skills, attention to detail, proficiency in office software, and the ability to adapt to different tasks as needed in a dynamic work environment.
2014
-
2017
Convergys Philippines Inc
(Tier II Agent)
Efficiently managed large volumes of inbound calls in a timely manner, ensuring prompt resolution of customer inquiries and issues.
Followed established communication scripts while handling a diverse range of topics, maintaining professionalism and clarity in all interactions.
Identified and addressed customers' needs by providing accurate information, conducting thorough research, and offering effective solutions or alternatives.
Proactively seized opportunities to upsell products and services, contributing to increased revenue generation.
Cultivated sustainable relationships with customers by consistently going the extra mile to meet and exceed their expectations.
Maintained meticulous records of all conversations and transactions in the call center database, ensuring accuracy and accessibility of information.
Actively participated in educational seminars to continuously enhance knowledge and performance, staying updated on industry trends and best practices.
Successfully met both personal and team targets, demonstrating proficiency in achieving qualitative and quantitative objectives.
My Services
Bookkeeping
Managing financial records, making ledgers, handling invoices, and calculating business profits.
Facebook Ads Manager
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Research diverse topics online, input, organize, update data accurately, ensuring integrity and confidentiality.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.
Social Media Management
Developing and executing a comprehensive strategy, creating and curating engaging content, analyzing performance metrics