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Bachelor of Science in Forestry
University of the Philippines Los Banos
More Info About Me
N/a
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
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2024
Genpact Services LLC
(Process Associate)
- Make outbound calls to potential customers
- Promote and sell personal loan products
- Explain loan terms, conditions, and benefits
- Address customer questions and concerns
- Ensure compliance with regulatory requirements
- Achieve sales targets and quotas
- Maintain detailed and accurate sales records
- Utilize excellent communication and persuasion skills
2023
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2023
TTEC Santa Rosa
(Customer Representative II)
- Handle inbound and outbound calls for hotel reservation customers
- Assist with reservations, cancellations, and modifications
- Resolve booking issues and customer complaints
- Provide information on accommodations, policies, and services
- Ensure customer satisfaction and support
- Maintain accurate records of customer interactions
- Utilize excellent communication and problem-solving skills
2022
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2023
Iqor Santa Rosa
(T-Mobile for Business Expert)
- Handle inbound calls for telecommunications customers
- Address customer inquiries and resolve issues in a professional and calm manner
- Provide information on products, services, promotions and billing
- Troubleshoot technical problems
- Ensure customer satisfaction and retention
- Maintain detailed and accurate call records
- Utilize excellent communication and problem-solving skills
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.