Bachelor of Science in Biology
Central Luzon State University
I am passionate and competent at assisting small and large businesses with promoting their products and bringing their businesses to life. I can help you interact with your current and potential consumers, represent the brand professionally and with a sense of humour on various platforms, generate leads and convert them into sales, and make the most of all you have!
Central Luzon State University
Managing customer service inquiries and billing concerns.
Provide appropriate solutions promptly and assess customer's needs to achieve satisfaction.
Offer Promotional Products
Educating prospects on products through calls, training, and presentations
Engage with clients and close sales.
Taking control of a client’s account.
Entering new orders.
Process and ship out orders.
Manage Inventory.
Receive incoming shipments.
Manage customer communications in regards to order placement.
Diagnosed and resolved all tech related concerns to prevent returns.
Directed each customer to the correct manufacturing company if the issue cannot be resolved by Amazon.
Processed returns, refunds and prevented escalations if possible.
Maintained a high performance rate for the team’s progress.
Served as a hybrid support (Phone and Chat) alternately and at the same time when needed.