2019
Bachelor of Science in Biology
Central Luzon State University
More Info About Me
I am passionate and competent at assisting small and large businesses with promoting their products and bringing their businesses to life. I can help you interact with your current and potential consumers, represent the brand professionally and with a sense of humour on various platforms, generate leads and convert them into sales, and make the most of all you have!
My Skills and Competencies
Order Management
Social Media Management
Social Media Marketing
Facebook Ads Management
Data Entry
Content Creator
Certificates
My Experience and Education
2022
-
2022
IQOR
(Customer Service Representative)
Managing customer service inquiries and billing concerns.
Provide appropriate solutions promptly and assess customer's needs to achieve satisfaction.
2022
-
2024
Office Beacon Philippines, Inc.
(Order Specialist)
Offer Promotional Products
Educating prospects on products through calls, training, and presentations
Engage with clients and close sales.
Taking control of a client’s account.
Entering new orders.
Process and ship out orders.
Manage Inventory.
Receive incoming shipments.
Manage customer communications in regards to order placement.
2020
-
2021
Sutherland Global Services
(Associate-CS Phone (Technical Support))
Diagnosed and resolved all tech related concerns to prevent returns.
Directed each customer to the correct manufacturing company if the issue cannot be resolved by Amazon.
Processed returns, refunds and prevented escalations if possible.
Maintained a high performance rate for the team’s progress.
Served as a hybrid support (Phone and Chat) alternately and at the same time when needed.