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Bachelor of Science in Hospitality Management
Pamantasan ng Lungsod ng Pasig
More Info About Me
I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2022
WNS
(Senior Collector (Accounts Receivable))
Primary responsibilities are collections, Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan accounts.
2013
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2019
Sykes Asia Inc
(Customer Service Representative | Quality Analyst)
Customer Service Representative - June 02, 2013- June 1, 2015
Managing incoming calls and customer service inquiries and identifying and assessing customer needs to achieve satisfaction
Quality Analyst - June 02, 2016- June 24, 2019
Quality analysts ensure that agents provide quality service in line with organizational objectives. Optimized quality assurance will increase agents & efficiency through behavior modification, enhance the quality of service to customers and improve close rates.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.