2014
AB English-Linguistics and Literature
Mindanao State University -GenSan
Your Partner in Data and Socials
Hi there! I'm Princess, a detail-driven and creative professional with a passion for data accuracy and social media storytelling. As an aspiring Data Entry and Social Media Management expert, I'm dedicated to delivering high-quality work and helping businesses thrive online. With a keen eye for detail and a knack for engaging content, I'm excited to bring my skills to the table and make a meaningful impact. Let's connect and explore how I can support your data entry and social media needs!
Expertise at a Glance
Areas of Focus
Data Entry
Executive VA
Lead Generation
Social Media Management
Certificates
My career so far
A Proven Track Record
2023
-
2025
Smart Home innovations
(Appointment Setter)
- Conducted cold calls to prospective customers to promote Smart Home Innovations' solar panel solutions.
- Identified and qualified leads interested in solar panels, and scheduled appointments for the sales team.
- Built rapport with potential customers, understanding their energy needs and presenting the benefits of solar panels.
- Utilized effective communication skills to overcome objections and persuade potential customers to schedule appointments.
- Met or exceeded appointment setting targets, contributing to the growth of the solar panel business.
2017
-
2022
VXI Global Holdings
(CSR, SME, TL)
1. Customer Service Representative (CSR)
- Provided top-notch customer service to clients, resolving inquiries, issues, and concerns in a timely and professional manner.
- Utilized product knowledge to troubleshoot and resolve customer complaints, ensuring high satisfaction levels.
- Built strong relationships with customers, identifying opportunities to upsell or cross-sell products and services.
2. Subject Matter Expert (SME)
- Served as a product expert, providing in-depth knowledge and support to customers and internal teams.
- Developed and maintained product expertise, staying up-to-date on product features, benefits, and applications.
- Collaborated with internal teams to resolve complex customer issues and improve overall customer experience.
3. Team Lead (TL)
- Led a team of customer service representatives, providing coaching, guidance, and support to ensure high performance and productivity.
- Monitored team performance, identifying areas for improvement and implementing strategies to drive results.
- Fostered a positive and inclusive team culture, promoting collaboration, communication, and teamwork.
2015
-
2017
Sutherland Global Services
(CSR)
- Provided exceptional customer service to AT&T clients, resolving billing and technical issues via phone.
- Utilized solution-selling techniques to address customer concerns, identify needs, and offer relevant products or services.
- Demonstrated strong problem-solving skills, effectively troubleshooting and resolving customer complaints in a timely and professional manner.
- Built strong relationships with customers, ensuring high satisfaction levels and loyalty.
How I Can Help
Delivering high-quality services in
Executive VA
Dedicated virtual support for busy executives: expert admin, org & tech assistance for productivity & work-life
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.