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Diploma in IT
Mindanao University of Science and Technology
More Info About Me
Dynamic and Results-Driven Professional. A versatile professional with nearly 12 years of overall working experience in a combination of digital marketing, customer service, and financial operations, all of which involved administrative tasks. Adept at delivering exceptional results, fostering customer satisfaction, collaborating, and maintaining data accuracy.
My Skills and Competencies
Social Media Management
Fb Ads Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
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2024
Outsourced Doers
(Digital Marketing Virtual Assistant)
● Actively connect and engage with the virtual community, employing savvy strategies to significantly increase followers.
● Harnessing creativity, design compelling graphics that breathe life into online materials, ensuring a visually captivating brand presence.
● Demonstrate meticulous organizational skills in maintaining and updating marketing files, ensuring seamless access and retrieval of essential information.
● Dive into market research with a purpose, extracting valuable insights to inform strategic decisions and keep our digital marketing efforts ahead of the curve.
● Take charge of our digital narrative by posting and skillfully managing content across diverse social media platforms, cultivating a dynamic and engaging online presence.
2020
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2023
Flatworld Solutions
(Account Executive (Ecommerce Account))
● Responded promptly to customer inquiries via email, showcasing exceptional communication skills to effectively address concerns and provide top-notch support.
● Recorded order details and customer interactions in Excel with accuracy, ensuring meticulous documentation for seamless operations.
● Upheld and exceeded the highest standards of customer service, leaving a lasting impression on clients with a proactive and client-centric approach.
● Adeptly handled refund requests and order modifications to ensure customer satisfaction and maintain a positive brand image.
2016
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2020
Alorica Philippines Inc.
(Technical Support/Customer Service)
● Extended a friendly voice over the phone, offering not just technical support but a reassuring presence to guide customers through any challenges they faced.
● Dived into the complexities of billing and equipment issues with a friendly demeanor, turning potentially stressful situations into opportunities to showcase my problem-solving prowess.
● Handled replacements for phones, TVs, internet devices, and radios with care, ensuring each customer felt heard and valued throughout the process.
● Scheduled technician appointments with a personal touch, making sure our customers felt considered and important.
● Infused every interaction with genuine empathy, ensuring that customer satisfaction wasn't just a goal but a heartfelt commitment.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Fb Ads Expert
Advertise your business across Facebook various ad formats and maximize your budget.