National Certificate in Caregiving
Bachelor of Science in Hospitality Management. Hotel and Restaurant Administration.
Lyceum of the Philippines
A passionate and results-driven marketing and hospitality professional based in Muntinlupa City, Philippines. With years of hands-on experience in the hotel and service industry, I specialize in digital marketing, content creation, team leadership, and operational support. I'm known for being organized, highly collaborative, and proactive — whether I’m managing a team, crafting a compelling campaign, or making sure operations run smoothly behind the scenes.
Lyceum of the Philippines
● Regular inspections of linen and uniform inventories at scheduled intervals.
●Receives, sorts, inspects, records, and manages the storage and issuance of all linen and uniforms meticulously.
●Supervising a team of linen attendants and laundry personnel.
●Keeps track of vital customer information and orders, and creates spreadsheets.
● Transferring data from a hard copy to a digital database.
● Addresses concerns and inquiries of customers and coordinates with other departments as necessary.
●Maintains respectable performance indicators, including quality, output, first-contact resolution, and attendance.
●Tracking parcels, processing refunds, exchanges, and follow-ups.
● Maintaining online data base accurate.
●Assisted in the development and execution of marketing strategies to boost brand
visibility and customer engagement.
●Managed social media platforms by creating and scheduling content, responding to customer inquiries, and promoting events and specials.
● Supported daily café operations, ensuring smooth customer interaction and prompt response to feedback and questions.
●Designed a variety of marketing materials, including flyers, posters, and digital
advertisements.
●Captured high-quality photos of menu items and café ambiance for use in promotional content.
●Collected and analyzed customer feedback to inform marketing decisions and compiled weekly performance reports for the owner.
●Reported directly to the Assistant General Manager; handled administrative tasks
including expense liquidation, workforce scheduling, DTI permit processing, memo
drafting, and compiling guest feedback and reviews.
●Developed and implemented marketing campaigns to promote hotel services, events, and special offers.
●Mentors and guides the marketing team, ensuring collaboration and efficiency in
executing projects.
●Oversee content creation, engagement strategies, and paid advertising across social media platforms.
●Established strategic partnerships with media, influencers, and local businesses to
enhance market presence.
●Organized and promoted hotel events, sponsorships, and collaborations to attract new clientele and reinforce brand identity.
●Oversee marketing expenditures, ensuring cost-effective and impactful campaigns.
Help brands connect with people online by building presence, telling stories, and turning clicks into real engagement.
Reliable admin support for scheduling, reports, emails, and daily tasks to keep you organized.
Crafting clear, engaging copy that captures attention and inspires action across social media, websites, and emails.
Customer support.
Responsible for managing a company's public relations by adopting content strategy on social media channels.
Ability to swiftly assess an account, establish a strategy to enhance key metric results, and improve that strategy.