2006
Bachelor of Science in Hotel, Restaurant and Tourism Management
Naval State University
More Info About Me
With over 13 years of experience in the BPO industry, I've honed my expertise across a spectrum of roles, consistently driving success in fast-paced, high-stakes environments. From customer service to operations management, I’ve been at the forefront of delivering outstanding results, building strong client relationships, and leading high-performance teams to exceed targets.
My career has been defined by my ability to adapt to evolving challenges and technologies, always keeping the customer experience at the heart of every decision. Whether it’s streamlining processes, implementing innovative solutions, or mentoring teams, I thrive on transforming opportunities into tangible outcomes.
I take pride in my reputation for fostering collaborative environments where team members are empowered to excel, and for developing processes that push operational excellence to new heights. With a passion for continuous learning and a proven track record of driving performance improvements, I’m always ready for the next challenge that allows me to make an impact and contribute to organizational growth.
My Skills and Competencies
Social Media Management
Customer Relationship Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2025
Cognizant Philippines
(SENIOR PROCESS EXECUTIVE)
Provide expert Stripe payment support via phone, chat, and email.
Efficiently manage and resolve multiple cases.
Ensure timely resolution of escalated cases.
2022
-
2022
Virtual Squad
(COLD CALLER/CLIENT RELATIONS)
Cold call prospects
Manage client relationships
Schedule appointments and emails.
2020
-
2022
Wells Fargo Philippines
(RESEARCH REMEDIATION ANALYST)
Handle billing disputes, fraud reports, and unauthorized transactions.
Assist customers with ATM, ACH claims, and EFT error resolution.
Contact customers for additional information when needed.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Relationship Management
Handling customer inquiries, complaints, and feedback