2025
BS in Hospitality Management
Lourdes College, Inc.
More Info About Me
Hi! I’m Pomela Stephan Fuentes, but you can call me Pom. I’m a recent graduate of Bachelor of Science in Hospitality Management, passionate about providing excellent service and delivering organized, efficient results.
During my on-the-job training in both the Philippines and the United States, I gained hands-on experience in several departments, from administrative and front desk operations to customer service and hospitality. I managed Property Management Systems, assisted guests, trained new team members, and also worked as a hostess and barista at a Starbucks-affiliated coffee shop. These experiences helped me build strong communication, multitasking, and problem-solving skills.
Now, I’m beginning my journey as a General Virtual Assistant and currently taking a professional VA training program at PRO VA. As part of the new generation of workers, I adapt quickly to new systems and tools, learning new platforms comes naturally to me. I love exploring technology and finding smart ways to make work more efficient and productive.
I’m excited to grow in the virtual assistance field, help clients manage their tasks smoothly, and bring a positive, detail-oriented approach to every project I work on.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
January 2025
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April 2025
Marilou Resort
(Front Desk Associate (On-The-Job Training))
Managed guest reservations and records using the Kloud Hotels Property Management System (PMS).
Handled transactions manually, ensuring accuracy and proper documentation.
Assisted in training new front desk team members, promoting teamwork and efficient operations.
Provided customer service support, addressing guest inquiries and ensuring a smooth check-in/out experience.
May 2024
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August 2024
Tween Waters Island Resort & Spa
(Front Desk Associate (On-the-Job Training))
Performed administrative and clerical tasks, including managing records, reports, and daily documentation.
Operated the Opera Cloud Property Management System to organize bookings, update guest information, and manage data accurately.
Provided exceptional customer service by responding promptly to inquiries and resolving issues efficiently — both in person and via phone/email.
Handled transactions and scheduling, ensuring accuracy and smooth coordination between departments.
May 2024
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August 2024
Tween Waters Island Resort & Spa
(Barista/Cashier (On-The-Job Training))
Operated the Point of Sale (POS) system for transactions and accurately handled payments.
Closed till and balanced daily cash reports to ensure accuracy and accountability.
Maintained inventory and restocking of supplies to support smooth café operations.
Prepared and served hot and cold beverages according to Starbucks standards and guest preferences.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.